## The FAQ's

### The blade twisted from my first preparation.

The blade is not damaged, you can see it by looking at its specific shape in your manual, it has a more curved blade in order to better mix the ingredients.

### Smoke comes out of the back of the device during the first use.

This phenomenon is normal, the smoke comes from the windings of the engine which, being new, can give off smoke and a slight smell of "hot plastic" during the first USES. This phenomenon will be mitigated and will disappear in use./p>

### My robot no longer heats or does not rise to the requested temperature.

After reserving the preparation and cooling the bowl, simply reset the thermal probe placed under the bowl by pressing with your finger until you hear a "click".

### Error message on screen during recipe process.

The robot is equipped with safety devices to minimize the risk of engine overload (overflow or excessive preparation). To solve this problem, please turn off the device and let it cool for approximately 20 to 30 minutes. Afterwards, the problem should be resolved. If you still see that the robot cooker cannot be opened, please repeat the cooling process. If other methods do not work, please contact after-sales service.

### The bowl is not fully placed in the base, or the lid is not in the locked position.

Check if the accessory drive shaft is fully locked (at the top of the bowl).

### Accessories: I lost the steam basket, lost the push rod, and broke the whip.

Customers can purchase parts directly on the website , or place orders directly at the email address through POS

### The lid is difficult to close.

Oil the lid seal after each cleaning (e.g. lubricate fingers with vegetable oil and apply to the seal).

### I am unable to connect to WiFi: the password is correct, close to the box.

This issue stems from the WiFi security protocol used by the box. The box must use the latest protocol (WPA2), and you must update the software of the box.

### Do I need a WiFi connection to create a recipe ?

No, WiFi connection is only used for recipe updates.

### What temperature does my robot heat up to ?

In manual mode, the robot can heat from 37 ° C to 130 ° C, and you can choose to change the temperature in increments of 5 ° C. The temperature dial only displays the temperature of the formulation above 37 ° C..

*Some automatic recipes in can be cooked at 160 ° C, but manual mode is limited to 130 ° C.

### What is the engine speed ?

The speed can be adjusted from 1 to 12.

For safety reasons, the robot limits its speed to 3 during cooking activities.

### How to clean my robot ?

After turning off and unplugging the power cord, it is recommended to immediately rinse the bowl and accessories with hot water after using the robot.

If there are burn marks on the bottom of the bowl, it is best to soak the inside of the bowl and occasionally rub the bottom of the bowl with a sponge until the food peels off.

You can also start the cleaning program.

### Can all accessories be dishwashers ?

All accessories of the robot can be placed in the dishwasher (except for the engine block).

### Some foods can cause plastic to change color. How to clean ?

Some colored ingredients, such as curry, tomatoes, carrots, etc., can contaminate plastic parts, and this coloring effect is not always avoidable. This color has no impact on your health or the functionality of the accessory. To reduce color, wipe the stained area with a cloth or tissue soaked in cooking oil and then perform regular cleaning.

Cleaning must be carried out immediately after use to reduce staining.

Note: This issue is not covered by the warranty as it is an aesthetic issue, not a malfunction.

### White spots appeared on the cooking cover. How to remove them ?

These marks are tartar deposits generated by the use of limestone water during cooking. Anti scaling solution should be used and the lid should be soaked for a sufficient time to soften the marks.

Please note that the longer the cooking time these stains take, the harder they become and the more difficult it is to remove them. Therefore, we recommend removing them immediately upon detection.

### How to clean food that burns and adheres to the bottom of the bowl ?

There are several solutions, for example, you can put a bottom water and soak it in baking soda, lemon, or dishwashing solution.

You can also heat some white vinegar water and a few drops of dishwashing liquid in a bowl, and let it sit for a while before cleaning. If everything does not disappear, restart the operation.

A particularly effective tip is to put a dishwasher pellet and some hot water in it and let it soak for a while.

### How to avoid food still adhering to the bowl on preparations that need to be cooked?

Before starting cooking the recipe, we suggest using soaked absorbent paper to oil the bottom of the bowl. This regular maintenance will prevent food from sticking to the bowl. For sugary preparations, use a little lemon juice instead of oil

### Incorrect mixing or incomplete cooking of ingredients

This may be because the recipe in question may require more cooking time. Although theoretically there is a clear cooking time for food in the recipe, the cooking time may vary due to several factors :

- Food temperature during recipe ;;
- If you don't take the ingredients out of the refrigerator and they're not at room temperature ;
- Source and maturity of ingredients.

### I don't know how to heat pre prepared dishes.

R : You must switch to manual mode and select temperature, duration, etc. based on the preparation to be preheated.

### Equipment overflow during cooking process.

R : This phenomenon is due to the high temperature of the liquid and food in the bowl, which increases the pressure inside the bowl and causes overflow. To avoid this situation, lower the temperature or use a large steam basket with a glass lid instead of a cooking lid.