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+<!DOCTYPE html>
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+<html lang="en">
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+
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+<head>
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+ <meta charset="UTF-8">
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+ <meta name="viewport" content="width=device-width, initial-scale=1.0">
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+ <title>The FAQ's</title>
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+</head>
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+
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+<style>
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+ * {
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+ margin: 0;
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+ padding: 0;
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+ }
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+
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+ body {
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+ background-color: #ffffff;
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+ height: 100vh;
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+ color: #000000;
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+ padding: 12px;
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+ }
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+
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+ p {
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+ font-size: 14px;
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+ }
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+
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+ .item {
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+ margin-top: 14px;
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+ }
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+
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+ .item h3 {
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+ position: relative;
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+ }
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+
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+ .item h3::after {
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+ content: "";
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+ display: inline-block;
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+ width: 12px;
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+ height: 12px;
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+ border-top: 2px solid #000000;
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+ border-right: 2px solid #000000;
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+ transform: rotate(136deg);
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+ margin-left: 14px;
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+ }
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+
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+ .item p,
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+ .item ul {
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+ display: none;
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+ margin-top: 8px;
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+ }
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+
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+ .item:hover p,
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+ .item:hover ul {
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+ display: block;
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+ }
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+</style>
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+
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+<body>
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+ <h2>The FAQ's</h2>
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+ <div class="item">
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+ <h3>The blade twisted from my first preparation.</h3>
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+ <p>The blade is not damaged, you can see it by looking at its specific shape in your manual, it has a more curved
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+ blade in order to better mix the ingredients.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Smoke comes out of the back of the device during the first use.</h3>
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+ <p>This phenomenon is normal, the smoke comes from the windings of the engine which, being new, can give off smoke
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+ and a slight smell of "hot plastic" during the first USES. This phenomenon will be mitigated and will disappear in
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+ use./p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>My robot no longer heats or does not rise to the requested temperature.</h3>
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+ <p>After reserving the preparation and cooling the bowl, simply reset the thermal probe placed under the bowl by
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+ pressing with your finger until you hear a "click".</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Error message on screen during recipe process.</h3>
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+ <p>The robot is equipped with safety devices to minimize the risk of engine overload (overflow or excessive
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+ preparation). To solve this problem, please turn off the device and let it cool for approximately 20 to 30
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+ minutes. Afterwards, the problem should be resolved. If you still see that the robot cooker cannot be opened,
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+ please repeat the cooling process. If other methods do not work, please contact after-sales service.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>The bowl is not fully placed in the base, or the lid is not in the locked position.</h3>
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+ <p>Check if the accessory drive shaft is fully locked (at the top of the bowl).</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Accessories: I lost the steam basket, lost the push rod, and broke the whip.</h3>
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+ <p>Customers can purchase parts directly on the website , or place orders directly at the email address through POS
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+ </p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>The lid is difficult to close.</h3>
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+ <p>Oil the lid seal after each cleaning (e.g. lubricate fingers with vegetable oil and apply to the seal).</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>I am unable to connect to WiFi: the password is correct, close to the box.</h3>
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+ <p>This issue stems from the WiFi security protocol used by the box. The box must use the latest protocol (WPA2),
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+ and you must update the software of the box.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Do I need a WiFi connection to create a recipe ?</h3>
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+ <p>No, WiFi connection is only used for recipe updates.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>What temperature does my robot heat up to ?</h3>
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+ <p>In manual mode, the robot can heat from 37 ° C to 130 ° C, and you can choose to change the temperature in
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+ increments of 5 ° C. The temperature dial only displays the temperature of the formulation above 37 ° C..</p>
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+ <p>*Some automatic recipes in can be cooked at 160 ° C, but manual mode is limited to 130 ° C.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>What is the engine speed ?</h3>
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+ <p>The speed can be adjusted from 1 to 12.</p>
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+ <p>For safety reasons, the robot limits its speed to 3 during cooking activities.</p>
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+ </div>
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+
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+
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+ <div class="item">
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+ <h3>How to clean my robot ?</h3>
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+ <p>After turning off and unplugging the power cord, it is recommended to immediately rinse the bowl and accessories
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+ with hot water after using the robot.</p>
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+ <p>If there are burn marks on the bottom of the bowl, it is best to soak the inside of the bowl and occasionally rub
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+ the bottom of the bowl with a sponge until the food peels off.</p>
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+ <p>You can also start the cleaning program. </p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Can all accessories be dishwashers ?</h3>
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+ <p>All accessories of the robot can be placed in the dishwasher (except for the engine block). </p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Some foods can cause plastic to change color. How to clean ?</h3>
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+ <p>Some colored ingredients, such as curry, tomatoes, carrots, etc., can contaminate plastic parts, and this
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+ coloring effect is not always avoidable. This color has no impact on your health or the functionality of the
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+ accessory.
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+ To reduce color, wipe the stained area with a cloth or tissue soaked in cooking oil and then perform regular
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+ cleaning.</p>
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+ <p>Cleaning must be carried out immediately after use to reduce staining.</p>
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+ <p>Note: This issue is not covered by the warranty as it is an aesthetic issue, not a malfunction.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>White spots appeared on the cooking cover. How to remove them ?</h3>
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+ <p>These marks are tartar deposits generated by the use of limestone water during cooking. Anti scaling solution
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+ should be used and the lid should be soaked for a sufficient time to soften the marks.</p>
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+ <p>Please note that the longer the cooking time these stains take, the harder they become and the more difficult it
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+ is to remove them. Therefore, we recommend removing them immediately upon detection.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>How to clean food that burns and adheres to the bottom of the bowl ?</h3>
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+ <p>There are several solutions, for example, you can put a bottom water and soak it in baking soda, lemon, or
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+ dishwashing solution.</p>
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+ <p>You can also heat some white vinegar water and a few drops of dishwashing liquid in a bowl, and let it sit for a
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+ while before cleaning. If everything does not disappear, restart the operation.</p>
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+ <p>A particularly effective tip is to put a dishwasher pellet and some hot water in it and let it soak for a while.
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+ </p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>How to avoid food still adhering to the bowl on preparations that need to be cooked?</h3>
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+ <p>Before starting cooking the recipe, we suggest using soaked absorbent paper to oil the bottom of the bowl. This
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+ regular maintenance will prevent food from sticking to the bowl. For sugary preparations, use a little lemon juice
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+ instead of oil</p>
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+ </div>
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+
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+
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+ <div class="item">
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+ <h3>Incorrect mixing or incomplete cooking of ingredients</h3>
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+ <p>This may be because the recipe in question may require more cooking time.
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+ Although theoretically there is a clear cooking time for food in the recipe, the cooking time may vary due to
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+ several factors :</p>
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+ <ul>
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+ <li>Food temperature during recipe ;;</li>
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+ <li>If you don't take the ingredients out of the refrigerator and they're not at room temperature ;</li>
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+ <li>Source and maturity of ingredients.</li>
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+ </ul>
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+ </div>
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+
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+ <div class="item">
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+ <h3>I don't know how to heat pre prepared dishes.</h3>
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+ <p>R : You must switch to manual mode and select temperature, duration, etc. based on the preparation to be
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+ preheated.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Equipment overflow during cooking process.</h3>
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+ <p>R : This phenomenon is due to the high temperature of the liquid and food in the bowl, which increases the
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+ pressure inside the bowl and causes overflow. To avoid this situation, lower the temperature or use a large steam
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+ basket with a glass lid instead of a cooking lid.</p>
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+ </div>
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+</body>
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+
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+</html>
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