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+<!DOCTYPE html>
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+<html lang="en">
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+
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+<head>
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+ <meta charset="UTF-8">
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+ <meta name="viewport" content="width=device-width, initial-scale=1.0">
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+ <title>帮助文件</title>
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+</head>
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+
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+<style>
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+ * {
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+ margin: 0;
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+ padding: 0;
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+ }
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+
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+ body {
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+ background-color: #000000;
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+ height: 100vh;
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+ color: #ffffff;
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+ padding: 12px;
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+ }
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+
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+ p {
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+ font-size: 14px;
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+ }
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+
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+ .item {
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+ margin-top: 14px;
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+ }
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+
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+ .item h3 {
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+ position: relative;
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+ }
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+
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+ .item h3::after {
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+ content: "";
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+ display: inline-block;
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+ width: 12px;
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+ height: 12px;
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+ border-top: 2px solid #ffffff;
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+ border-right: 2px solid #ffffff;
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+ transform: rotate(136deg);
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+ margin-left: 14px;
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+ }
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+
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+ .item p,
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+ .item ul {
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+ display: none;
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+ margin-top: 8px;
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+ }
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+
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+ .item:hover p,
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+ .item:hover ul {
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+ display: block;
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+ }
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+</style>
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+
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+<body>
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+ <h2>Frequently asked questions – FAQ</h2>
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+ <div class="item">
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+ <h3>One of the blades has warped during use</h3>
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+ <p>The blade is not damaged, you can see this by looking at its specific shape in the pictures e.g. in the instruction manual.
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+ The blades are curved to better mix and chop ingredients at different levels e.g. the bottom of a jug.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>There is an unpleasant smell coming from the appliance</h3>
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+ <p> Overheating of parts during initial start-up is a natural phenomenon
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+ and will subside during further use. Overloading the appliance - switch off the appliance,
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+ wait for it to cool down. Remember not to exceed the recommended operating times! </p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Why doesn't the jug heat up / heat up / reach temperature?</h3>
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+ <p>In this case, the thermal fuse of the appliance has probably tripped. The jug must have overheated.
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+ The thermal fuse has tripped. Once the jug has cooled down, press it to reset the appliance.
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+ This is the small black button located on the bottom of the jug.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Error message on screen during the preparation process</h3>
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+ <p>The robot is equipped with safety devices to minimise the risk of overloading the motor (overcrowding or overheating).
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+ To solve this problem, switch off the appliance and leave it to cool down for about 20-30 minutes.
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+ After this time, the problem should cease. If the recipe still cannot be started, repeat the cooling process.
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+ If other methods do not work, contact customer service.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Why can't I put the jug into the housing?</h3>
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+ <p>The most common cause is that the lid is applied and closed on the jug before inserting it into the main unit. The jug should be inserted without the lid.
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+ Only put the lid on and close it after the jug has been installed in the main unit.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Accessories: I lost the steamer pot, lost the pusher and.... I broke the spatula. What should I do ?</h3>
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+ <p>Customers can buy parts directly from our online accessories shop: www.mpmstrefa.pl
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+ </p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>I have a problem with the lid closing. The seal swells up and cannot be closed</h3>
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+ <p>Lubricate the seal with water or oil.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>I cannot connect to WiFi: password is correct, close to the router</h3>
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+ <p>This problem is due to the WiFi security protocol used by the device.
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+ The device must use the latest protocol (WPA2) and the device software must be updated.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Do I need a WiFi connection to open the recipe?</h3>
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+ <p>No, the WiFi connection is only used to update the recipes and the device software.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>To what temperature does my robot heat up?</h3>
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+ <p>In the custom settings, the robot can heat between 37°C and 130°C, and the user can change the temperature in 5°C increments.</p>
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+ <p>*Some automatic programmes can cook at 160°C, but the custom settings are limited to 130°C.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>What is the speed of the motor?</h3>
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+ <p>The speed can be adjusted from 1 to 12.</p>
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+ <p>For safety reasons, the robot limits the speed to 3 during cooking.</p>
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+ </div>
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+
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+
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+ <div class="item">
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+ <h3>How to clean the robot?</h3>
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+ <p>After switching off and unplugging the power cord, it is recommended to rinse the bowl and accessories immediately with hot water.</p>
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+ <p>If there are scorch marks on the bottom of the bowl, it is best to soak the inside of the bowl and occasionally rub the bottom of the bowl with a sponge until the food comes off.</p>
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+ <p>You can also run the automatic cleaning programme.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Can I wash the appliance in the dishwasher?</h3>
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+ <p>You can wash all accessories in the dishwasher but it is not recommended to wash the jug,
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+ which is an integral part of the appliance and is an electrical part. To enjoy the use of the product for a long time, wash the jug by hand under a stream of lukewarm water.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Certain foodstuffs can cause the plastic to change colour. How to clean ?</h3>
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+ <p>Some coloured ingredients, such as curry, tomatoes, carrots, etc.,
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+ may colour the plastic parts, and this colouring effect cannot always be avoided.
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+ This colour does not affect the health of the user or the functionality of the accessory.</p>
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+ <p>To reduce the staining, wipe the soiled area with a cloth or tissue soaked in cooking oil and then clean it regularly.</p>
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+ <p>Cleaning should be carried out immediately after use to reduce the formation of stains.</p>
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+ <p>Please note, this problem is not covered by the warranty as it is an aesthetic issue and not a fault.</p>
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+
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+ </div>
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+
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+ <div class="item">
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+ <h3>White stains have appeared on the lid of the robot. How do I remove them?</h3>
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+ <p>These are traces of limescale resulting from the use of lime water during cooking.
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+ Use an anti-scaling solution and soak the lid for sufficient time to soften the marks.</p>
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+ <p>Please note that the longer the cooking time, the harder the stains become and the more difficult they
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+ are to remove. We therefore recommend removing them as soon as they are detected.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>How do you clean burnt and sticky food on the bottom of the bowl?</h3>
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+ <p>There are several solutions, for example you can soak it in baking soda, lemon or washing up liquid.
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+ Alternatively, you can heat some water with vinegar and a few drops of washing-up liquid and leave it for a while before cleaning.
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+ If everything does not disappear, start the operation again.
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+ A particularly effective tip is to place a dishwasher tablet with a little hot water and leave to soak for a while.
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+ </p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Frying / sautéing vegetables, onions - what to do to make sure they don't burn?</h3>
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+ <p>Pour in the oil or melt the butter before putting the products in the pot.</p>
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+ </div>
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+
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+
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+ <div class="item">
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+ <h3>Incorrectly mixed or incompletely cooked ingredients</h3>
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+ <p>This may be because a particular recipe may require more cooking time.</p>
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+ <p>Although theoretically there is a clear cooking time for the food in a recipe,
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+ the cooking time may vary due to several factors:</p>
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+ <ul>
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+ <li>the temperature of the food during cooking;</li>
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+ <li>if the ingredients have not been removed from the fridge and have not reached room temperature;</li>
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+ <li>the origin and maturity of the ingredients.</li>
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+ </ul>
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+ </div>
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+
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+ <div class="item">
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+ <h3>I don't know how to heat up pre-prepared food</h3>
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+ <p>Switch to manual mode and select the temperature, duration etc. depending on the dish being prepared.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Overcrowding of the appliance during the cooking process</h3>
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+ <p>This phenomenon is caused by the high temperature of the liquid and food in the bowl,
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+ which increases the pressure inside the bowl and causes overflow. To avoid this situation,
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+ lower the temperature or use a steaming container with a glass lid instead of a cooking lid.</p>
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+ </div>
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+
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+
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+ <div class="item">
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+ <h3>My knife or stirrer got blocked</h3>
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+ <p>There were too many products inside. Do not exceed the recommended capacity and weights.
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+ Cut larger products into smaller pieces.</p>
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+ </div>
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+
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+ <div class="item">
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+ <h3>Why can't I blend a boiling soup</h3>
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+ <p>You cannot blend products at temperatures above 60˚C.
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+ The appliance has a burn protection (above 60˚C the maximum speed is 3).</p>
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+ </div>
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+
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+
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+ <div class="item">
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+ <h3>When kneading dough or paste, the machine reduces the speed or starts to vibrate</h3>
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+ <p>There are too many products inside. Do not exceed the recommended capacity and weights.</p>
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+ </div>
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+
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+
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+ <div class="item">
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+ <h3>How can I clean the control panel?</h3>
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+ <p>Use a damp tissue or a very well squeezed sponge to clean the control panel and display.
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+ Then wipe with a dry cloth.</p>
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+ </div>
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+
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+
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+ <div class="item">
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+ <h3>The machine vibrates in an unusual way</h3>
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+ <p>The most common cause is the application of too much product.
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+ The appliance can also vibrate if the speed is set too high, e.g. if you are kneading a heavy dough,
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+ you cannot use high speed. Heavy products can cause natural vibration.</p>
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+ </div>
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+ <div class="item">
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+ <h3>Unit operates in an unusual manner</h3>
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+ <p>All instructions for operation of the appliance are described in detail in the manual.
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+ We recommend that you read the operating instructions for the appliance in detail,
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+ which can be found in the carton or updated at www.mpm.pl. </p>
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+ </div>
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+ <div class="item">
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+ <h3>I do not whip the cream into butter.</h3>
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+ <p>The cream should be slightly chilled (preferably about 15˚C).</p>
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+ </div>
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+
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+
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+
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+</body>
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+
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+</html>
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